Top 10 frequently asked questions1. When will my order be delivered?
2. Can I track the status of my order?
3. Do I have to pay shipping costs?
4. Which payment methods are there?
5. Can I still change or cancel my order?
6. Which warranty applies to new products
7. Will my used products come with a warranty?
8. What are the opening hours?
9. How can I get advice?
10. I can't sign on to my account anymore?
11. How does the € 5 discount code work?
View all frequently asked questions
Everything about returningIt could happen that the product you ordered doesn't meet your wishes. It is possible to return products within 2 weeks. You will get the complete purchase amount back, you only need to pay for the shipping costs.
1. How can I return a product?
2. When will I get my money back?
3. Can I always return any item?
4. How do I request a repair for a defective product?
Ask your questionOur customer service is available from Monday to Friday, from 8:30 AM till 09 PM, and on Saturday from 8 AM till 4 PM. You can reach us by phone at +44 (0)148 0710000, or by email. View the current opening times.
Photospecialist is the no. 1 specialist in photo and video equipment. We stand for top products, expert advice, excellent service and competitive prices. Since 1974, we have been the leading specialist in Europe in the field of photo and video equipment and related items.
Focused on you
What separates Photospecialist from the rest of the players ─besides the large product selection─ is an unrivalled amount of product knowledge and practical experience. Our sales consultants are all enthusiastic video and photography connoisseurs who follow all the latest developments of the profession, and therefore know exactly what they're talking about. You can also find this knowledge in our informative workshops and interesting master classes, where you will be introduced to the latest products and developments.Would you like to know more about our services? All services