Frequently asked questions

The Black Friday campaign runs from 22 November 2021 to 29 November 2021.
Yes, all our stores are participating in the Black Friday special offers.
Once it's gone, it's gone. It is not possible to back order a product at the special offer price if it is out of stock.
Yes, sometimes even with extra cashback! So keep well up-to-date with the special offers and product pages.
Yes, of course you can. We will reserve it until 6 pm that day during the busy Back Friday period.
Several stores will extend their opening hours for Black Friday. Check whether our store near you is open here!
Yes, when placing the order, you can indicate that it will be collected from a store. Please note that orders cannot be picked up on the same day, you will always be notified by the store when your order is ready.
All our special offers can be found on this special offer page. The products are indicated by the Black Friday label.
Yes, provided that all conditions are met. Read the full conditions of the 5-year warrantee here.
We have various special offers, such as checkout discounts with immediate price adjustments, but we also work with discount codes. Please pay close attention when entering the code, if you forget this, we can only take this into consideration after Black Friday.
Yes. Please note that this is only possible in our stores.
No, the special offer on some products could change.
Due to the large number of orders on Black Friday, it can take up to 24 hours to receive a confirmation email. Tip: If you see an order number on the thank-you page, your order has been received.
Luckily, we can still sort that out for you afterwards. You can notify our Customer Service to arrange this. However, we will only be able to handle your request after Black Friday.
Absolutely! We will be more than happy to arrange this for you if you let us know within 14 days of your purchase. Please notify our Customer Service directly (e.g. send a mail using our 'support' button), provide your customer and order details and we will handle your request after Black Friday.
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You can reach us by phone at +44 (0)148 0710000 or through a contact us form.
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Our customer service is available from Monday to Friday, from 8:30 AM untill 9 PM, and on Saturday from 8 AM untill 4 PM. You can reach us by phone at +44 (0)148 0710000, or through a Contact Us form. View our current opening times.