Frequently asked questions
Our customer service is available from Monday to Friday, from 8:30 AM untill 9 PM, and on Saturday from 8 AM untill 4 PM. You can reach us by phone at +44 (0)148 0710000, or through a Contact Us form. View our current opening times. Do you have a question concerning our B2B service? Then we are happy to receive your question via this email address: [email protected].
The Sale campaign will run from 03 January 2022 to 31 January 2022.
Yes, all our stores are participating in the Sale special offers.
Once it's gone, it's gone. It is not possible to back order a product at the special offer price if it is out of stock. (KCC: Back orders can be placed, however we do not know when they will be delivered due to scarcity. Do you work with back orders? Check whether the product is end-of-life.)
Yes, sometimes even with extra cashback! So be sure to stay up-to-date with the special offers and product pages.
Have you recently rented a product from BudgetCam and are going to sell it now? Then you can get a rental discount! Read the conditions on this page under 'Try before you buy'.
Yes, when placing the order, you can indicate that it will be collected from a store. Please note that orders cannot be picked up on the same day, you will always be notified by the store when your order is ready.
All our special offers can be found on this special offer page.
No, there's no maximum number.
Yes, provided that all conditions are met. Read the full conditions of the 5-year warrantee here.
We have various special offers, such as cash discounts with immediate price adjustments, but we also work with discount codes. Please pay close attention when entering the code, if you forget this, we will take it into consideration as soon as possible.
No, the special offer on some products could change.
The special offers are the same in the webshop and in our stores.
Luckily, we can still sort that out for you afterwards. You can notify our Customer Service to arrange this. We will handle your request as soon as possible.
Absolutely! We will be more than happy to arrange this for you if you let us know within 14 days of your purchase. Please notify our Customer Service directly (e.g. send a mail using our 'support' button), provide your customer and order details, and we will handle your request as soon as possible.