Kamera Express Privacy and Cookie Statement

Version 2.0 – 1 September 2023

Personal data, or data that is privacy-sensitive, is processed via our website. Kamera Express considers the careful handling of personal data to be of great importance. We therefore process and protect personal data with due care.

When processing personal data, we comply with the requirements imposed by applicable privacy legislation. This means, among other things, that we:

• clearly specify our purposes before processing personal data, through this privacy statement;

• limit our collection of personal data to only the personal data that is necessary for the purposes specified;

• first explicitly ask for your consent to process your personal data in cases where your consent is required;

• take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf;

• do not retain your personal data for longer than necessary for the specific purpose for which we obtained your personal data;

• respect your right to request access to, correction of, or deletion of your personal data.

Kamera Express is the data controller responsible for the processing of your personal data. In this privacy statement, we explain which personal data we collect and use, and for what purpose, when you use the website www.kamera-express.nl. We recommend that you read this statement carefully.

If you have any questions or would like to know exactly which personal data we keep about you, please send an email to privacy@kamera-express.nl.

Processing Your Order

When you place an order with us, we use your personal data to process your order properly. We may provide your personal data to our delivery service so that they can deliver the order to you. We also receive information about your payment from your bank or credit card company.

For this purpose, we use your email address, telephone number, billing address, name and address details, and payment details. We do this based on your consent. We retain this information until your order has been completed. Certain customer data is retained for longer due to statutory tax retention obligations.

If you return an item purchased online to us, we ask you to complete the shipping label or the model withdrawal form (name, address, order number, reason for return (optional)). We need this information to process your returned item(s) and, where applicable, send you a replacement item or refund the purchase amount.

You can also return or exchange an item purchased online at one of our stores. Items purchased at one of our stores can also be returned or exchanged at our stores.

Your Account

For certain parts of our website, you must first register. You will then need to provide information about yourself and choose a username. We use this information to create an account that you can access using your username and a password of your choice.

For this purpose, we use your email address, IP address, name and address details, billing address, and telephone number. We do this based on your consent. We retain this information for up to six months after you have closed your account.

We retain this information so that you do not have to enter it repeatedly and so that we can contact you in connection with the performance of the agreement. You can update your information through your account whenever you wish. For questions, changes, or deletion of your account and/or personal information, you can email us at privacy@kamera-express.nl.

Statistics and Profiling

We collect statistics about the use of our website. We use these statistics to improve our website, for example by ensuring that we only show relevant information. Of course, we will always respect your privacy in doing so.

We combine your personal data from different sources in order to provide you with the best possible online shopping experience. We do this by linking various types of data about you, such as account details, purchase history, reviews you have posted, and your browsing behavior on our website across different devices, such as your computer, smartphone, or tablet. We may also supplement or optimize your data using information from public sources or sources for which you have given us permission to use the information. We use this data to improve our services and better align them with the needs and preferences of our customers, for which we have a legitimate interest.

Advertising

We would like to send you advertisements about offers and new products or services. We do this:

• by post;

• by email;

• via social media;

• via the website (using push notifications);

• by SMS or other digital messaging platforms.

You can object to receiving these advertisements at any time. Each letter explains how to do this. Every email contains an unsubscribe link. You can also block us or use the unsubscribe option. You can also indicate your preferences through your account.

Reviews

Reviews help our customers find what they are looking for. When you write a review, you can choose whether your personal details or name are visible to other visitors. You can also choose to use an alias instead. You can also indicate whether we may contact you in response to your review.

Your review will automatically indicate whether or not you purchased the product from Kamera Express. This information will therefore be displayed alongside your review. We do this to ensure the transparency and reliability of the reviews on our website and to help our customers better assess their value. We verify whether you purchased the product from our website based on the order details.

We only publish reviews with your consent. Because reviews remain valuable to customers for a long time, we retain a review until you ask us to delete it or until we remove it based on the review terms and conditions.

Advertisements

Our website displays advertisements. We monitor whether people like these advertisements and use this information to ensure that, in the future, we only show advertisements and offers that are relevant or interesting.

Cookies

Our website uses cookies. Cookies are small files in which we can store information so that you do not have to enter it repeatedly. We can also use them to see when you visit our website again.

When you first visit our website, we display a notification explaining the use of cookies. Where required by applicable laws and regulations, we will ask for your consent to use these cookies.

You can disable the placement of cookies through your browser, but some features of our website may no longer function properly as a result.

We have agreements with other companies that place cookies regarding the use of these cookies. However, we do not have full control over what these companies do with the cookies themselves. Therefore, please also read their privacy statements. (Please note: these may change regularly.)

We use Google Analytics to monitor how visitors use our website. We have entered into a data processing agreement with Google. This agreement contains strict provisions regarding the information Google is permitted to collect. We allow Google to use the Analytics information obtained for other Google services. We have Google anonymize IP addresses.

View our cookie statement

Disclosure to Third Parties

We work with certain companies that may receive the personal data mentioned above from us.

Furthermore, we will not provide the data you provide to other parties without your consent, unless this is legally required or permitted. In some cases, Kamera Express is required to process and disclose certain personal data to third parties, such as to the police in connection with a criminal investigation or to a supervisory authority.

Security

Kamera Express takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact us. Our contact details are provided below.

To protect your data, we take at least the following measures:

• Access to sensitive data (including personal data) is protected by a username and password and, where available, a second authentication factor when the level of risk warrants it;

• We take physical measures, such as locks and safes, to protect access to the systems in which personal data is stored;

• We use secure (HTTPS) connections to protect all information exchanged between you and our website when you enter personal data;

• We maintain logs of all requests for personal data.

Minors

If you are 16 years old or younger, you may only use our website and/or services under the supervision of your parents or legal representatives. We will therefore never knowingly process personal data of persons under the age of 16.

If you, as a parent or legal representative, become aware that we have nevertheless unintentionally processed the personal data of your minor child, please contact us.

Changes to This Privacy Statement

We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly so that you are aware of any changes. We will make every effort to announce significant changes separately as well.

Accessing, Changing, and Deleting Your Data

If you have any questions or would like to know which personal data we hold about you, you can always contact us. See the contact details below.

You have the following rights:

• to receive an explanation of which personal data we hold and what we do with it;

• to access the specific personal data we hold;

• to have errors corrected;

• to have outdated personal data deleted;

• to withdraw your consent;

• to object to a particular use of your data;

• to have your data transferred to you or another organization designated by you in the form of a computer file.

We use an identification procedure to ensure that we only modify or delete data belonging to the person making the request.

Filing a Complaint

Of course, we are happy to assist you if you have any questions or complaints about the processing of your personal data. You can contact us at privacy@kamera-express.nl.

If you believe that we have not assisted you appropriately, you have the right to file a complaint with the supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact Details

Kamera Express
Essebaan 55
2908 LJ Capelle aan den IJssel
The Netherlands
info@kamera-express.nl
+31 85 888 8013