We respect your privacy and only process your personal data for the purpose for which you have provided it and in accordance with the General Data Protection Regulation (GDPR).
In order to process and ship your orders, we need your name, email address, billing address and delivery address, payment details and telephone number. We share some of this information with the delivery services that we work with, so that your order can be delivered to you. In addition, we work together with IT service providers, payment partners, repairmen, suppliers and media agencies. These parties may only use your data to provide a service on behalf of Photospecialist. Incidentally, we don't use your phone number for commercial purposes, only in case we need to contact you about an order you placed.
We use your information to help you, the client, as best as we can. To do this, we use data we have received from you, but also anonymised data that we have collected ourselves, such as your surfing behaviour when you visit our website. We can only read this data in segments and cannot trace this data back to you as a person. We use your data for the following purposes:
The tax authorities require us to keep your personal, payment and order information for seven years. After that, you can ask us to delete your data. We will always do that. Without such a request, we keep on storing your information securely. We sell intricate products and also want to be of service to you if your product fails after the legal storage period of seven years. We store anonymous data from visitors and customers for the purpose of internal reporting and analyses. We need the results to achieve and maintain the highest possible level of service.
We take technical and organisational measures to prevent data loss or unlawful processing (such as attacks). We therefore guarantee an appropriate level of security and have our website tested periodically. We also use a secure connection for the page that asks you to provide your personal data.
You can always review the information about you that we store. Any incorrect data can be corrected, supplemented or deleted this way. If you wish to access this information, correct your personal data or transfer your data, please contact our Customer service or call us at +44 (0)148 0710000.